20 Tips on How to Expand Your Business
Planning a business expansion is an exciting time for any entrepreneur. While there certainly is a lot of work involved, the potential benefit to your business should be enough motivation for exploring the opportunities available.
Here are 20 top ways to expand your small business:
1. Get the Timing Right
Timing is everything in business. While only you can decide the best way to expand your business and the right time, here are some signs to look for:
Business is booming and you don’t have the resources to fully capitalize on it
Customers are looking for products and services that you don’t offer currently
You have a lot of extra capital in reserves
You’ve outgrown your location
You could benefit from a profitable business venture
2. Learn from the Past
Analyze your company’s past results and critically assess your strengths and weaknesses. Have a clear understanding of where you can expand and how to maintain your competitive edge.
Ask yourself these questions and others:
What lessons have you learned over the past quarters?
How has business changed from year to year?
In what areas has your business demonstrated sustained excellence?
3. Set Goals and Meet Them
Set clear, forward-thinking goals for your business expansion. To be successful as you expand, you need to determine which portions of your business need to be developed to reach your goals.
Consider that expansion for your business likely will be quite different from your neighbor’s company.
For example, a retailer may want to pursue expansion by increasing its brand footprint and selling products in other outlets. On the other hand, a pest-control business may see expansion as adding additional employees and equipment.
4. Make Your Brand Known
Your brand and business go hand in hand. Strive to increase your visibility to existing customers as well as potential ones you hope to attract. How do you go about doing this? Consider what forms of advertising you could use to reach your target market.
For instance, think about starting a blog or posting videos with tips that can benefit your target clientele. Improve your home page and optimize your website content. If you don’t have a website, create one by using a user-friendly platform, such as Wix, or hire a website developer.
Also, encourage your followers to promote your brand. Stimulate awareness in your company and products by encouraging clients to submit user-generated content (UGC), such as testimonials, photos and posts. Contests are a great way to inspire UGC.
Impact of User-Generated Content
According to Nielson, 92% of global consumers trust earned media, namely recommendations from friends and family, more than any other types of advertising.
5. Be Active on Social Media
Instagram, Facebook, LinkedIn, YouTube—you have so many social media channels at your disposal. And don’t forget about industry-specific social channels.
Use them to your advantage. Publish quality posts that people will want to click on. Reply to comments on a consistent basis. And be sure to share and like other posts as well.
Video Marketing Stats
According to HubSpot, 83% of consumers world-wide note YouTube is the preferred form of social media marketing.
And 70% of users view YouTube videos to get answers that can help them navigate a problem they’re experiencing. Show users how your brand can solve a problem.
6. Never Stop Promoting
As a business owner, your work is never really done. “Set it and forget it” doesn’t apply to you. Remain current in your audience’s minds by continually advertising your company and its products and services.
Find novel ways to promote your business within your community and online. Advertise special offers, features, promotions and more via email, on your website and through social channels.
7. Share Your Knowledge
One way to get your name out there and expand your business is to offer your advice to others. Share your subject matter expertise with potential and existing customers. Also, consider becoming a volunteer mentor with a nonprofit business organization, such as SCORE.
As we mentioned, leveraging social media is essential for businesses. Some ways to pass on what you know:
Create a frequently-asked-questions section on your website
Comment on web forums
Provide insights on industry trends
Submit how-to posts online
8. Analyze Your Finances
For any business to be successful and maintain that success, budgeting is paramount. Before you can expand your business, you need to have a firm grasp of your company’s finances, including your income and expenses.
It’s important to leave room in your budget for unforeseen expenses, too. When expanding, consider it better to overestimate costs than underestimate. Ultimately, you need to make sure the expansion makes financial sense for you.
9. Talk to Your Customers
The next best thing to having loyal, consistent customers is having people who want to become your customers. Get an idea of how much growth potential is available to you.
Tap into your customer base and find out what products and services they’d like to see added and at what price point.
Perform some market research by sending surveys through email or via social.
You also can advise your employees to survey customers when they have them on the telephone.
10. Focus on Referrals
If you’re looking to expand, one no-cost way to help get your business where you want it to be is to actively ask for referrals, which can generate quality leads.
Reach out to past clients or businesses you work with. If you aren’t setting time aside to actively cultivate ongoing relationships with your top clients, consider doing so. This way, requesting referral business will be natural.
Ask current customers if they can refer someone and be sure to request they leave reviews online, such as Yelp or Trustpilot, telling others how great your business is. Also, get video testimonials and post them on your website or social media pages.